Apple, you've broken my heart. :`(
So I had been using Apple's iDisk service since back when it was the free iTools incarnation. When they switched it to .Mac back in 2002 and started charging for the service, I was happy to give them my credit card number to continue using the service. I have been a paying customer for nearly 7 years now. Well the credit card number I had given them expired, as they are apt to do after 7 years. I didn't realize this happened since I had long since switched to gmail as my primary email account. I have all my various email accounts funneling into my gmail account so I never noticed that I stopped getting my @mac.com email. Well today I realized my (now MobileMe) subscription had lapsed when I tried to access my iDisk and it wouldn't mount. Apparently this is the first time I've tried to access it in a couple months. When I logged into me.com it gave me an account "reactivation" page. So I dutifully filled my new credit card number and info. With my account reactivated--woohoo--I mounted my iDisk and then to my absolute horror found it completely empty. SEVEN YEARS OF DATA GONE!!!! That data on my iDisk pretty much only existed on my iDisk. Foolish me, I trusted Apple with the data I didn't trust my own harddrives to keep safe. After spending 20 minutes trying to figure out how to contact MobileMe support I finally found the "webchat with a support representative." Adrian (my support rep) chatted me that since my account was inactive for 30 days everything was deleted from their servers with no means whatsoever to restore it. No backups--nothing they can do. I'm SOL. Yes, thats SEVEN YEARS OF DATA GONE after only 30 days!! I paid them $99 a year for seven years, and because I didn't pay attention for just 30 days, they murdered all of my data. I wish Apple would have paid me a fraction of the loyalty I have paid them all these years. Apparently 3 iPods, 1 iPhone, 7 powerbooks/macbook pros (plus one more for my girlfriend's mother), 4 paid OS X upgrades, a handful of iPhone apps, and dozens of songs on the iTunes Music Store weren't good enough.
Upon searching my gmail inbox of 539 unread emails, I discovered that Apple did send me two emails letting me know that my credit card info was invalid. They contained the phrases "Please update your credit card information in your MobileMe Account to avoid interruption of service." and "If your account cannot be renewed, your access will be restricted to email only and will be turned off completely 15 days after expiration." I never would have equated "interruption of service" or "access will be restricted" to ZOMG ALL YER DATAS WILL BE GONE FOREVARZ!!!!!!!! I seriously can't believe it's gone. Even Blizzard doesn't delete your World of Warcraft characters when you cancel your subscription. Why? Because they know you'd never come back if they did. Needless to say I have canceled my newly reactivated account and will watch carefully to make sure they refund my money, or I guarantee you I will be calling Visa to block the charge.