My love affair with Apple is back on!
Last Thursday, I wrote that MobileMe deleted all of my data when my account expired because I hadn't updated the credit-card information in my account. When I had contacted MobileMe support I was told that my data was gone forever and there was no way to restore it. I was quite distraught.
Well, I have good news to report! On Tuesday, Mike from MobileMe Support called me to say that they had been made aware that I was less than pleased to find all my data gone when I tried to renew my MobileMe subscription. He said that MobileMe engineers would be able to recover my data and that they would set me up with a temporary three day account so I could download and backup the data myself. Much relieved, I told Mike to go ahead and bill me for the full subscription. That's right, I'm a paying MobileMe customer once again.
After going through some account verification protocols for Mike to confirm that I was really the owner of the account, he had the MobileMe engineers begin restoring my data from "the vault." After the initial phone conversation, Mike and I coordinated the rest of my account restore over email. In the final email Mike made sure to remind me that "... this recovery was an exception to the MobileMe Terms of Service, which advise that MobileMe members are responsible for backing up their own data. Apple will not be able to offer future exceptions of this nature... To prevent data loss in the future, we strongly suggest that you back up your iDisk files regularly to your Mac, a flash drive, or other storage device. The more backups you have, the more protected you are. I urge you to back up this data right away." Needless to say I'm backing up my iDisk to my MacbookPro right now with rsync.
I'm very lucky this all has a happy ending. This situation isn't really unique to MobileMe and I can't blame them. They were, after all, simply following the ToS that I agreed to (but of course didn't read) when I signed-up seven years ago. Let this be a lesson to everyone to never keep only one copy of your data no matter how much you might trust that one copy--nobody's perfect. Hopefully my initial overblown reaction to this doesn't damage MobileMe or Apple's reputation in anyway. Of course without my overblown reaction I probably wouldn't have gotten my data back. ;-)